Pull back what you're owed.
Refunds that never come. Deposits that go quiet. Calls that are never returned. Tugback keeps your proof in one place, tells you the next step, and writes the message for you, until you get it back.
Thanks, noted.
They're counting on you to give up.
"Your refund is being processed."
The airline, six weeks ago."We're still checking the apartment."
Your old landlord, holding your deposit."Someone will call you back."
Your bank. For the third time.Most people don't lose these fights because they're wrong. They lose because they get tired, lose the dates, and don't know what to do next. Tugback fixes exactly that.
Four steps. No lawyer. No stress.
Open a case
"Airline refund, $420." Ten seconds, and nothing gets forgotten again.
Keep your proof
Photos stamped with date, time and place. Who you spoke to and what they promised. Every letter, in one timeline.
Follow the ladder
We tell you when it's time for the next step, and write the message from your own case details.
Pull it back
Still stuck? Export one clean case file for a chargeback or complaint. Then watch your "pulled back" total grow.
Always know the next step.
Every case climbs the same five steps. Polite first, firm when needed, official when they ignore you. You never have to wonder what to do next.
- 1AskDay 0Your first request, in writing.
- 2Friendly reminderDay 7A short, polite nudge.
- 3Firm follow-upDay 14Quote their promise. Set a deadline.
- 4Formal complaintDay 30An official complaint they have to answer.
- 5EscalateDay 45Chargeback, ombudsman or small claims, with your case file.
Snap it. We'll explain it.
Take a photo of any letter or email from a company, bank or landlord. Tugback tells you what it means, what they want from you, and the deadline, then adds a reminder to your case.
Plus a short "know your rights" card for common cases like flight refunds, online orders and rental deposits.
On your side. Honest about it.
You stay in control
We organise, remind and write. You decide and you send. Nothing goes out in your name without you.
No cut of your money
Claim services can keep a big share of what you win. Tugback is free to start, and a small monthly price for everything. Whatever you get back is 100% yours.
Private by default
Your cases and proof stay on your phone. No account needed to start.
Not a law firm
We give clear general information and point you to official sources. We never promise a result.
Less than one late fee.
- 1 open case at a time
- The 5-step ladder
- Ready-written messages
- Proof timeline
- Everything in Free
- Unlimited cases
- Letter scans, explained in plain words
- Case file export for chargebacks and complaints
- All Plus features
- Price locked as long as you stay subscribed
- Only for people on the waitlist before launch
Questions
What does "founding member" mean?
Everyone who joins the waitlist before launch can get Tugback Plus for $1 a month instead of $2.99, for as long as they stay subscribed. You don't pay anything now.
Is this legal advice?
No. Tugback gives general information, keeps your case organised and helps you write clear messages. For a big or complex dispute, talk to a lawyer or an official advice service.
Where will it work first?
We're launching first in [LAUNCH COUNTRIES], with rights cards for the most common cases there. Join the waitlist and we'll tell you when it reaches you.
Does Tugback contact companies for me?
No. We write the message, you send it from your own email or phone. That keeps you in control, and it comes from you, which companies take more seriously.
When does it launch?
We're aiming for [LAUNCH DATE]. Everyone on the waitlist hears first.
What happens to my email?
We use it only to tell you when Tugback launches and to honour your founding-member price. No spam, no selling, and you can ask us to delete it anytime. Details in the privacy policy.
Small app. Big pull.
Join the waitlist and lock in $1 a month for life as a founding member.
Thanks, noted.